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FAQ's

— Returns —

May I return or exchange an item?

We want our customers to love their jewelry, but if you are unhappy with your purchase, we’d be glad to accept an item for exchange or return.  We’ll offer you store credit in the amount of the original purchase that may be redeemed online with a unique code issued upon receipt of your returned jewelry.  Please note that all Sale items are considered Final Sale.  See our returns policy for more detailed information.

I received an incorrect or damaged item–what should I do?

Oh no!  We are so sorry to hear about that, but happy to help.  Please contact us so that we may send you a call tag for the jewelry, and we’ll send you the correct item, repair the damaged item, or offer credit for your purchase.

— Shipping —

What method of shipping do you use?

We use UPS and United States Postal Service (USPS) with Delivery Confirmation service for most of our shipments.

From our studio to you, each jewel is designed, created, photographed, packaged, and shipped by hand…and with love.

 

— Product —

How many of each product are available for purchase?

Toni’s Treasures specializes in one-of-a-kind creations once that particular design has sold, it is no longer available for purchase.  Items from the Creation of the Heart collection maybe produced in limited edition runs, numbering 2-3 of each design and maybe altered depending on request and availability of gemstones

If an item is marked “sold out” or listed in the archive, can it be reproduced?

Occasionally I do find materials that allow recreating designs similar to originals that have sold out, and though the design will not be an exact replica, it is very reminiscent of its “predecessor.”  Please contact us for ordering process

Can I track my order?
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Where do you ship to?
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What are your shipping rates?
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